team leader - leverage emotions

Co-facilitating with the team leaders I am currently coaching, a brainstorming session with their teams on process improvement (Tier II auto supplier) by first getting them in a good mood to brainstorm then have them get in bad moods to critic and analyse the ideas. Too bad we don't have a "control" group to test!

Business acumen: supervisors, managers, leaders

Many first line supervisors / team leaders don't have direct budgetary responsibilities, but they impact significantly the financial health of the organization. Consequently, first line people feel if the company doesn't trust them with financial responsibilities it is someone's problem and they don't include financial ramifications in their decision making. Organizations are missing a significant resource to help cut costs. We always include business acumen in our skills development, even if they don't have budgetary responsibility, because of the supervisor's / team leader's impact on the company financials.

Team leaders using emotion

Reflecting on the skills training and development of team leaders, supervisors and managers that we interface with during training and their desire to acquire the skills to deal with people issues. Understanding their emotions, the emotions of associates on their team and using the knowledge in thinking to solve problems and make decisions is challenging. many times we hear, "just tell me what to say so they (associates) will do what I ask." Not that simple (wish it was!!)

The more we work with organizations world wide in value based sales skills and negotiating confirms our feeling that successful selling and negotiating depends on being able to identify the client's benefit to gain or loss to avoid. If there is no benefit or loss there is no deal.

Emotions in selling, managing, leading

Emotions are such a big part of dealing with people. And some things never change, peers still give advise about not showing feelings in business issues; yet it is a critical part of persuading and influencing.